1. SHIPPING & DELIVERY POLICY
At Eyris, we provide FREE Standard delivery (typically 3-5 working days) to any address within the UK mainland (England, Scotland, Wales and all of Ireland. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.
We are able to deliver to most countries that our logistics partners have affiliates in, or can deliver too, however this is not always guaranteed, and pricing for delivery may be subject to change. Whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
For countries outside of the UK, please purchase your item / product as normal, and we will have to confirm whether delivery is possible, and if so, provide you with an updated pricing and a custom delivery charge. If you do not want to purchase in this manner, please email us the details of your order, and we will endeavour to get back to you with a price within 24-48hrs.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard and Express courier.
Standard Courier – is FREE for all local orders and it takes approximately 3-5 working days to reach you from the time of order.
Express Courier – is available at an additional charge of £5.95 and although we endeavour to make sure the product arrives next working day if it is ordered before 1pm on the day of purchase, due to any possible issues out of our control, it can take upto 3 working days to reach you from the time of order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our delivery partner, with your unique tracking number. There will be an additional charge for re-delivery should nobody be present to receive the package. This is subject to the terms of our delivery partner. Please provide your contact number under the address selected in checkout so that the courier company can contact you in any unforeseen circumstances where your delivery may not reach you or may be delayed.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates abroad. This may vary, so please contact us and we may be able to give you a better time frame for delivery.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.