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FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal details.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all the information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart or has run out or stock, hence the status of the items is reflected as “Temporarily Unavailable”. Any further issues please contact us.

1.5 How do I pay for my orders?

We accept payments via Stripe, Paypal and all major credit and debit cards such as Mastercard and VISA.

1.6 Can I amend and cancel my order?

If you have placed your order, then please contact us directly and we will work with you to amend your order or cancel it if it has already been placed. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Add your voucher code in the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 48hrs, excluding weekends and public holidays.

2.2 How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 3-5 working days and the Express courier is approximately up to 3 working days from the time of placing your order. This is applicable only to all UK deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your unique tracking code. If you have not received this, or have ordered from outside of the UK, please contact us.

2.4 What are the shipping charges like?

Standard shipping is FREE for all UK deliveries via our chosen delivery partner. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2.5 Can I change my shipping address after my order has been confirmed?

If your order has been confirmed, but still not dispatched, then we will require the account holder or the purchaser to contact us, verify their ownership and then we may be able to amend any delivery details. However, this is not always possible, therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at contact@eyris.co.uk and we will get back to you within 48 hrs.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at contact@eyris.co.uk with an initial enquiry, or if you want, an image of the product and we will aim to resolve the issue within 48hrs.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at contact@eyris.co.uk and we will arrange for a suitable resolution to the problem.

2.9 I’ve purchased the wrong colour

We do accept returns for products purchased from us as long as the products are still within their original conditions. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at contact@eyris.co.uk if you have not received your parcel after 10 working days and we will assist you accordingly. All our parcels are sent out with tracking numbers, therefore we will do our best to investigate what may have happened, and are sorry for any inconvenience caused.

2.11 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards, this is subject to the terms and conditions of our delivery partner.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at contact@eyris.co.uk and we will assist you further.